Frost Buddy Return & Refund Policy

Return Period and Eligibility

You have 30 days from your purchase date at Frost Buddy to initiate a return. Returns requested after this 30-day period cannot be accepted for refund or exchange.

To qualify for a return, items must be unused and in their original packaging.

Starting Your Return

All returns must be initiated through the returns portal on our contact page. Please do not ship any items back without first starting the return process with us.

Return Shipping Costs

• If the return is due to a damaged item, a wrong product shipped, or the product did not meet your expectations, Frost Buddy will provide a prepaid return shipping label.
• For all other returns, customers are responsible for return shipping costs.

Returns Due to Damage or Incorrect Items

If your order arrives damaged or you received the wrong item, notify us via the returns portal. We may request a photo to investigate the issue. After verification, we will email you a prepaid return label.

Inspection and Refund Process

Once your return arrives at our warehouse, it will be inspected. If the returned item meets the eligibility criteria, we will process your refund to the original payment method within 5-10 business days.

Exchanges

Frost Buddy does not offer direct exchanges. To change the size, color, or style of a product, please return your item for a refund and place a new order for your desired item.

Additional Information

• This return policy only applies to orders placed directly through the Frost Buddy website.
• If you purchased from a retail store or another website, please contact that seller directly for their return policies.
• If you have questions about returns or your eligibility, contact us through our contact page or email schrampottenger@gmail.com.